Problem:

When a single computer tries to connect to a terminal server session or a Citrix application you receive the message “The remote session was disconnected because there are no Terminal Server License Servers available to provide a license. Please contact the server Administrator”;

The remote session was disconnected because there are no Terminal Server License Servers available to provide a license. Please contact the server Administrator

In my case this message was generated on a laptop after the hard drive had been moved to a replacement laptop.

Solution:

The users cached terminal server license may have become corrupt, the below goes though how to delete the machines license;

1) On the effected computer open Start => Run => regedit
2) Expand HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing\Store\
3) Delete the license key LICENSExxx under the store key

Author: Phil Eddies

I am an IT Operations Manager, managing all aspects of the IT infrastructure and service for a mid sized UK based company. I have been working full time in IT since 2001 in 1st to 3rd line and System Administration roles. MCSA, MCSE, CCNA, Citrix CCA